Airbnb is making moves to show it can be a good corporate citizen. Instead of just showing how it can build up market share in cities around the world, it's building an experience. But it recognizes that not everything will go the right way in a community, which is why today it launched a site dedicated to hearing complaints from neighbors.
Those that suspect an Airbnb property is near them and in which the tenants are behaving badly will now have a dedicated place to inform the company. The submissions can by done anonymously or you can have your information passed along to provide feedback to the host. Issues that you can complain about include noise, personal safety, common spaces, or other general concerns.
While Airbnb has no fantasies about the perfect behaviors of its hosts and guests, it does admit that it wants to “help our community members be good neighbors in the places our hosts call home.” The company claimed that “complaints and issues are incredibly rare.”
The launch of this portal comes as the company moves forward with its new marketing campaign that encourages you to “live there” in that guests shouldn't just stop in a city for a split second and leave, but actually take it all in like a local. And as such it means to be a good community member. But sometimes things can get out of hand and in order to avoid local governments and its citizens from putting forth potential regulations, such as what Airbnb faced in San Francisco with Proposition F, it has to show that it's taking the needs of non-guests and non-hosts very seriously.
What Airbnb is providing now is an easier way for neighbors to file complaints about listings in their neighborhood and gain some transparency into whatever investigation transpires. Now there's a central place for you to get your voice heard instead of having to tweet madly at the company or even emailing with the hopes that it'll be seen and catalogued.
Airbnb's new site lets neighbors complain about noisy guests
from Social – VentureBeat http://ift.tt/1TVKEJU
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